01 / Support
Service request
Tell us which system is affected, what has happened and how urgently you need help.
DBEC Customer Care
Your systems.
Supported.
One place to ask for help, find your system guides and download the apps used in your home or workplace.
We're here to help
Tell us what you need.
Use the service form for a fault or follow-up. For a simple question, send us a short note. We’ll reply using the details you provide.
For urgent security or access issues, call 0421 703 679.
02 / Enquiry
Quick question
Need help using a feature, finding an app or understanding your setup? Ask us here.
For urgent access or security issues, please call 0421 703 679.
Please don't include passwords, access codes or other sensitive account details in either form.
Official resources
Guides and apps,
all in one place.
Choose only the apps that are part of your installed system. DBEC can help if you are unsure which one to use.
Savant
Control the Savant system installed in your home, from scenes and lighting to climate and entertainment.
UniFi Protect
View cameras, review recordings and receive alerts where your system has been configured for them.
UniFi Access
For customers whose system uses UniFi Access. App permissions and doorbell features depend on your setup.
UniFi Endpoint
If DBEC has enabled mobile unlock for your doors, this is the app used for your mobile credential.
Inner Range Inception
Use IR Connect (SkyCommand) to check and control your Inception alarm system where DBEC has enabled app access. The official manual and video guides can help with everyday use.
These links open official Savant, Ubiquiti, Inner Range, Apple or Google pages. Features and app access vary by the equipment and permissions installed for your site.